ALL General Terms & Conditions Apply - see General Terms and Conditions
Backorders: In the event all of your goods have not arrived due to a backorder USCW will split your order into two separate runs for a fee of $15.00 at your request.
Complicated Orders: Complicated orders with multiple locations or large stitch counts may require additional production time. You will be notified as soon as possible in the event our standard production timeline needs to adjust to accommodate the complexity of your order.
Customer Supplied Embroidery Files: In the event you supply us a previously digitized design, we MUST run asewout for you at a rate of $10.00. It is mandatory that a sewout be performed on customer supplied embroidery files. Variances in sewout results are typical between machines based on how they are digitized. A design that was digitized for one machine may run differently on another machine. In the event sewout results yield an unexpected result, tape edits will be charged at a rate of $60.00 per hour. USCW is not responsible for sewing results on customer suppled DST files.
DST Files Provided to Us: Provided DST files must match the garment type being decorated in order to ensure appropriate quality. DST files that have been digitized to run on flat garments such as shirts are not appropriate to run on hats. DST files may not be editable and DST files that are not compatible with the garment type being decorated may need to be re-digitized. Additionally, resizing of DST files may not be possible based on the source file. You are strongly
encouraged to use our digitizing services as edits to account for both compatibility and resizing are easily accommodated when we are the source digitizer.
Folding & Steaming: Our shirts are steamed and folded at no additional charge. If additional services such as polybagging, stickers, hangtags, etc., are required please see applicable table showing packing & finishing charges.
Sorting: Orders that require additional sorts or staging due to product variation will incur an additional charge of $.25 per unit.
Hat Orders: If sewout is requested, customer must supply two additional hats for sew out purposes. Sew out quality varies from garment to garment. If customer does not provide extra hats, customer will accept full responsibility for the production run not matching the sample sew out.
Large Order Production Time: Production time for orders over 500 decorations and/or orders with personalization (names, etc) over 50 decorations is by quote only. Please call for production time.
Non-Standard Fabrics: We cannot embroider on mesh, velvet, or other types of non-standard fabrics. Please call if you have any questions that may be unique to your fabrics.
Sewout Samples: All sewout samples may not match fabric in the actual order. This may cause slight variances in texture and stitching of your final production. USCW will not be responsible for slight variances in production results vs sewout samples unless you provide swatches/samples of the exact fabric being decorated. If you wish to eliminate this potential variable, it is highly suggested that you provide a swatch or the actual garment for a sample. **Allow two business days for sewout completion.
Shirts & Hats: Shirts and hats are not combined for quantity pricing.
Stitch Counts: Quotes for stitch counts are estimates only and may vary greatly based on final digitizing. Final count will be based on the DST file of the approved sewout proof. Run charges and digitizing (if applicable) will be adjusted on your final invoice to reflect the final stitch count. All stitch counts are rounded up to the next thousand.
